Ascent Cycling Policies
Returns:
- Unused, new items with manufacturer packaging can be returned within 7 days from the date of purchase, with a receipt and will receive a full refund in the tender type of purchase.
- All returns outside of the 7 days are handled case by case. Things we will take into consideration for a return outside this 7 day period may be but not limited to:
- Date of purchase, Condition of product, Vendor and Distributor return policies, etc…
- Returns without a receipt, new and unused will receive a refund as store credit, and may incur a 20% restocking fee.
The return policy may be amended by shop management or ownership at their discretion.
Special Orders:
All Special Orders are paid in full at time of order and are non-refundable.
Layaways:
At this time Ascent Cycling does not offer a Layaway program. We do offer financing programs.
Sale/Closeout:
Purchases on sale/closeout items are FINAL!
Labor Return:
No returns on Labor. Our goal is to have happy customers, and as such we will go to great lengths to resolve any problems involving labor.
Shipping:
Items bought via storefront can be shipped to the desired location. We can ship orders via phone on a case by case basis. Boxing and shipping fees will be added to all such purchases.
