Service is the heart and soul of Ascent Cycling. That’s why for over 13 years we have continually invested in the latest training, tools, and techniques in bike repair service!
NO ONE CARES MORE ABOUT YOUR RIDING EXPERIENCE! WE’RE PROUD OF OUR “Ride Performance Guarantee.” IF YOU’RE NOT COMPLETELY SATISFIED WITH OUR WORK, BRING IT BACK AND WE WILL MAKE IT RIGHT!
All repairs are guaranteed and our goal is a 48 hour turnaround time on most repairs (excluding special order items).
Ride Performance Guarantee: All Ascent Cycling Repairs are guaranteed for 15 days or 3 rides from repair date.
Ascent Cycling submits warranty claims to manufacturers for whom we are an authorized dealer. Please refer to the bike manufacturers’ individual websites for each company’s unique warranty policy. Warranty claims are either approved or denied by the manufacturer, not by Ascent Cycling. In order for us to file a warranty claim, you must provide original proof of purchase*. The following warranty filing fees and shop labor rates apply:
Shipping charges apply for parts or complete bikes that must be returned to the manufacturer. If you did not purchase your bike at Ascent Cycling, and your warranty claim is denied, the $40.00 warranty claim filing fee will be applied to repair of your bicycle.
Warranty vs. Crash Replacement vs. Guarantee
Warranty is a term used to cover the bicycle or part from a manufacturing defect. This is not a guarantee and in all cases, the warranty is on the manufacturer’s guidelines and policies, and not that of Ascent Cycling.
A manufacturer may determine that your bicycle frame or part was free from a manufacturing defect and therefore not covered by a warranty. In these instances, they may extend an opportunity to purchase a “crash replacement” frame or part. Crash replacement availability and pricing is determined by the manufacturer, not by Ascent Cycling. Reassembly of or processing of the crash replacement will fall under labor rates of Ascent Cycling.
A guarantee is expressly stated as such by the manufacturer and execution of the guarantee will be determined by the said manufacturer. Reassembly of or processing of the guaranteed replacement will fall under labor rates of Ascent Cycling.